PROBLEM
When it comes to virtual dentistry, the current method of communication between patient and dentist is extremely ineffective. Relying on patient selfies doesn't allow for accurate results and dental review. Patients receiving Invisalign treatment also complain of the hassle needing to drive, wait and receive a consultation monthly for an entire year.
SOLUTION
This project aims to develop a communication platform that offers patients an effective method of virtual communication with their dentist. Including but not limited to, patients receiving Invisalign treatment will have the ability to scan their teeth at home using a virtual guided walkthrough to save on time, driving, gas usage traveling to the dentist and the waiting room process.
01.
Research
Background on Teledentistry
Communication Opportunities
Teledentistry is on the rise after the pandemic. It addresses health and transportation obstacles for patients, offering contactless consultations for medication, procedure inquiries, and aftercare discussions. Patients are also provided care more efficiently than ever before with no waiting time necessary. This not only benefits patients but also streamlines operations, enhancing overall experiences and boosting dental practice revenue.
Current Method of Communication
With the use of IPhone, patients send in selfies. “Take a selfie of your teeth, of your gum and show us ahead of time of what the problem is so we can be prepared and save you time.”
- Boston Center for Oral Health
Dentists rely on patient selfies to assess situations and solve problems, what if there is a system that is more efficient?
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Progress checking for procedure recovery
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Progress checking for Invisalign patients (Before and after comparisons)
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Pre-appointment scans + real time scanning
Invisalign Treatment Process
The average Invisalign treatment is
The average Invisalign Check-in’s are every
12-18 months
4-6 weeks
02.
Ideation
Iterations
The challenge to designing the Scan Brite device is that it must capture all surfaces of the tooth including inner, outer and middle all at once.
User Testing
Two agile cycles took place to determine device sizing and ease of use. After the first cycle, the challenge then became how much control does a user have physically versus digitally which led to physical button testing.
Testing
Participants were asked to compare three different forms and provide ergonomic feedback.
Results
All participants preferred prototype A. Participants asked to reduce bulkiness and make the tip slimmer and narrower. The length is working well and mimics a toothbrush.
Testing
Participants were asked to arrange preferred buttons on the device and explain why they chose that arrangement.
Results
2/3 participants preferred no physical button to initiate a scan as it becomes a struggle when using the device. Instead, the scan will begin in accordance to the digital experience once teeth are detected within the tip.
Digital Experience
Three stages of testing took place to create the digital experience. Testing included concept, onboarding and overall ease of use. Participants offered feedback to create the most efficient and simple digital scanning experience.
Check out my Scan Brite UXUI case study to see how the digital experience was developed.
03.
Device Features
04.
Diagraming
05.
Video Walkthrough
Warning
The following video contains use of a real mouth for an accurate product demonstration.
